Our client is a government statutory board
The board was experiencing an increase in workload as it had broadened the range of services it offered. The CEO wanted to undertake a manpower optimisation study to know whether their manpower strength was adequate to handle current and desired workload.
To arrive at optimum manpower numbers that will enable an organisation to deliver their current services and focus on desired future areas, we not only need to review workload, but also review the efficiency of processes and work design.
What we did:
Tier 1: Assessing the current workload
- Mapped work processes.
- Assessed work and time allocation.
- Arrived at the required headcount to handle current services.
Tier 2: Estimating future requirements
- Identified new areas and future services.
- Calculated the possible impact on job scope and workload.
Tier 3: Streamlining processes to enhance productivity
- Streamlined processes to enhance efficiency.
- Redesigned jobs to enhance productivity.
Tier 4: Arriving at optimum manpower
- Assessed the impact of job and process redesign on the headcount requirements.
- Determined manpower numbers that gave employees necessary bandwidth to handle current workload and contribute effectively to new areas and services that were of priority at an organisational level.
- The proposed manpower headcount was approved by the ministry as it was well substantiated
- There was management buy-in to the recommendations.
- Employees embraced the job design and process changes.
- The organisation was future ready.